Team Manager (German)

Where: Tunis (Tunisia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Key Outputs                                                      

  • Ensuring that team leads and their team members meet and exceed established KPIs
  • Participate in cross-functional communications and meetings to support the specified unit and domain in conjunction with support teams
  • Promotes success by consistently analyzing process improvement opportunities
  • Develop, adhere to, support and administer company policies and procedures as defined
  • Resolve escalations

 

Key Responsibilities /Duties                

  • Motivate, coach and develop team leads and front-line employees to reach their full potential through consistent monitoring, assessment and feedback to achieve and maintain high standards of performance
  • Proactively raises issues which impact the domain’s ability to maintain success
  • Consistent and effective reporting on team/test progress, challenges & successes by compiling statistics, interpret data and take appropriate action to support findings and goals (KPIs) and seeks opportunities for continuous improvement
  • Ensure disciplinary discussions and actions for team leads and front-line employees occur in transparent, accurate and timely manner
  • Communicate the value proposition of Vistaprint products and services to internal & external clients
  • Hosting/facilitating meetings relevant to areas of focus
  • Managing relationship with unit/test business managers and other operational leaders
  • Guides employees along a mutually identified development path
  • Maintains accurate documentation of team members’ overall performance
  • Maintains personnel records and other documentation as identified and requested.
  • Communicates efficiently and effectively with all levels
  • Supports and assists with hiring and training as requested
  • Performs additional responsibilities as consistent with job level and overall direction of CARE leadership team.

 

Key Attributes

  • Manages multi-tasking both systems and process along with managing changing priorities well
  • Coaches and motivates effectively in a constantly changing environment.
  • Resolves issues balancing the needs of the end-customers with the needs of the company.
  • Displays a willingness to learn through openness to feedback and development
  • Demonstrates teamwork
  • Communicates both verbally and written effectively

 

Qualification & Experience

 

  • Strong verbal and written communication skills in German (fluent or near native)
  • Bachelors’ degree; preferably in business or communication
  •  A proven track record of managing multiple priorities, tasks, and projects simultaneously
  • An aptitude for learning new technology and the ability to use multiple systems
  • Effectively multitask towards firm timelines
  • Excellent verbal and written communication

 

  • Leadership skills:
  • Demonstrate a positive attitude, lead and facilitate change, and model professionalism at all times
  • Proficient in reducing conflict and increasing participation through interpersonal skills
  • Ability to motivate and empower staff to consistently meet and/or exceed goals
  • Must hold themselves accountable for quality of work and performance against goals
  • Proven ability to develop and motivate employees
  • Good & relevant leadership experience within Operations
  • A minimum of 2 years demonstrable expertise and experience in people management, with an emphasis on managing multiple teams in a constantly changing environment
  • Demonstrable competency with MS Word, Excel and PowerPoint

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