Customer Experience Advisor (Portuguese)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Job Description

If you are looking for an overseas adventure where personal growth meets an outdoor island lifestyle, we think we have just the challenge for you. Maybe you’ll stay with us in Malta for many years or maybe not. Instead, maybe you’ll explore other opportunities within the LeoVegas group companies throughout our locations across Europe. We believe we have something for everyone as long as you show us what you’re made of. We’ll have your back if you have ours – we are Team Leo!

Our team of Customer Experience Advisors are the heartbeat of our operations and we are currently strengthening the team with more stars . Happy and satisfied customers are  our number one priority and we are looking for new Customer Experience stars to help us keep it that way.

On a day-to-day basis, working as a Customer Experience Advisor means having close contact with our valued customers via phone, email and live chat. Sometimes all at the same time, other times more focused. You will also build bridges internally, working closely with our Payments, Fraud, CRM and Tech teams – whatever it takes to make sure we have truly satisfied customers.

“But I have never worked in customer service before” – We’ve got your back! We offer extensive training programmes to all new starters to give you the best possible start.

“I don’t know the first thing about iGaming” – That’s ok, most people who join us don’t. We will teach you everything there is to know, but it helps if you have a curious mindset.

“I don’t have anywhere to stay in Malta” – We understand that moving away from home is a big deal. That’s why we offer you a relocation package and an apartment to stay in during your first weeks. Plus we’ll help you with finding your permanent accommodation. We are Team Leo after all!

Qualifications

Supporting the Brazilian market means you need to be fluent in both writing and speaking Brazilian Portuguese. Those fluent in Hindi will be given a preference.

Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious!

You have worked in some type of customer facing role, maybe within customer support, but it could also be in a restaurant, café or store.

The nature of our business is high paced, so we hope you enjoy working efficiently and can power through during challenging times.

Customer Experience Advisors at LeoVegas work on a shift schedule that is set well in advance, but certain flexibility is necessary

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