Customer Care Executive (Italian)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

The Customer Care Team is an essential part of the brand voice and is a vital part of our booming business. You will be a key part of a friendly, ambitious team and working in an environment that is focused on learning, improving and delivering.

Key Responsibilities

  • Respond to and lead on all post-booking questions from our Guests and Hosts via phone, on chat and by email
  • Resolve problematic situations and ensure that things run smoothly.
  • Be the key internal communication between our guest/hosts and the rest of the business

Your targets will include:

  • Increasing Guest and Host NPS
  • Reducing refunds and cancellations

About you

  • Previous experience in a similar customer care role
  • You are a positive, calm person who is naturally inclined to help people
  • You won’t read from a script and will be confident and comfortable speaking with lots of different kinds of people
  • You are excited to learn and also to make an impact to benefit the overall team through continuous improvement
  • Available to work full-time across a varied schedule on a permanent contract

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