Technical Support Specialist DE-FR

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German and French

As a Technical Support Specialist you have a key role in supporting Cascadion™ SM Clinical Analyzer. You will be part of the factory support team and have a chance to work with technically advanced instruments in an innovative and international working environment.

What will you do?

  • Perform installation, repairs, preventive maintenance and troubleshooting of Cascadion™ SM Clinical Analyzers and Assays
  • Accurately document, analyze and report support activities
  • Timely handling of technical product support cases and complaint assessment
  • Actively participate in product change process, and contribute to develop and maintain product support documentation and processes

How will you get here?
Education:

  • A degree in relevant engineering or life sciences field

Experience:

  • 2+ years’ professional experience in servicing analytical or general laboratory instruments
  • Experience in technical product support in IVD industry
  • Hands-on experience of liquid chromatography and mass spectrometry instrumentation, software and applications is required
  • Have experience of installation and repairs of equipment

Knowledge, Skills, Abilities:

  • English is essential while working knowledge of other languages e.g., Finnish, Swedish, German, or French would be an advantage
  • Willing to travel internationally, client-focused and customer centric as duties may include service visits on customer sites
  • Ability and mindset to quickly diagnose and resolve technical analytical problems

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.