Technical Support Specialist DE-FR

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German and French

As a Technical Support Specialist you have a key role in supporting Cascadion™ SM Clinical Analyzer. You will be part of the factory support team and have a chance to work with technically advanced instruments in an innovative and international working environment.

What will you do?

  • Perform installation, repairs, preventive maintenance and troubleshooting of Cascadion™ SM Clinical Analyzers and Assays
  • Accurately document, analyze and report support activities
  • Timely handling of technical product support cases and complaint assessment
  • Actively participate in product change process, and contribute to develop and maintain product support documentation and processes

How will you get here?

  • A degree in relevant engineering or life sciences field


  • 2+ years’ professional experience in servicing analytical or general laboratory instruments
  • Experience in technical product support in IVD industry
  • Hands-on experience of liquid chromatography and mass spectrometry instrumentation, software and applications is required
  • Have experience of installation and repairs of equipment

Knowledge, Skills, Abilities:

  • English is essential while working knowledge of other languages e.g., Finnish, Swedish, German, or French would be an advantage
  • Willing to travel internationally, client-focused and customer centric as duties may include service visits on customer sites
  • Ability and mindset to quickly diagnose and resolve technical analytical problems

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