Social Media Customer Support Associate ES-DE-FR-IT

Where: Tampa (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French and Italian

Your Mission: 

  • Create a wonderful customer experience online across all of our social media platforms (including Twitter, Facebook, and YouTube) – and understand that making a customer happy is crucially important to our success
  • Be creative, friendly, and solution-oriented with both customers and colleagues
  • Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers

This role will give you the opportunity to:

  • Make an Impact – You’ll fuel this revolution as the first point of contact for our customers on social media, but you’ll also have the freedom and support to improve processes and take on additional projects as you grow into the role. We’re all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn’t just a job to us! 🚀
  • Be Yourself – We’re looking for team members who have friendly personalities that are fun to work with! We don’t believe in scripts or dress codes, and if you’re having a “ruff” day, no worries, there’s probably a dog or two in the office to cuddle. 🐶We’re not interested in drama, only good Karma!
  • Work Globally – Our customers are all over the world and our team members are just as diverse. We’re 2000+ Wisers strong, with 70+ nationalities working in offices from Tampa to Tokyo, and several places in-between. Our customers come first and we make no compromises on this, but our teams are right on their heels, so we leave ego at the door! 🌎
  • Inspire Teams – With your ideas, knowledge, self-starting attitude, and customer insight, you’ll directly drive innovation and help us make money borderless! Whether you’re starting a side project from scratch or working with a product team to offer expert customer insight on a feature – whatever the mission, we get it done! 💡

A Bit About You: 

  • You have exceptional verbal & written English skills – and an additional language is strongly preferred (Spanish, German, French, or Italian, in particular)
  • You have previous customer support experience – previous experience providing customer support online (via social media, chat, community management, etc.) is a definite plus
  • You’re flexible. Happy working day or night shifts, and the occasional weekend or holiday shifts. Our customers come first and they’re all over the world – so while you’ll set your own schedule, we need to be flexible to their needs, so we can’t guarantee your preferred shift and shifts change over time
  • You’re organized. You can multitask – you’re also punctualreliable, and methodical in your approach with a solution-oriented mindset – and you’ve got a sharp attention to detail which makes learning new systems and procedures a breeze
  • You’re cool under pressure. You take responsibility in challenging situations and you keep your composure if things get tense
  • You’re an exceptional communicator. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will
  • You’re open-minded. You’re comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can’t wait to be part of the team
  • Most importantly, you’re going to be an excellent addition to the team by helping to build the team’s culture and set a great example by living our values on a daily basis

A Bit More About You: 

  • You’ve got at least a high school diploma or GED equivalent
  • You’re able to type a minimum of 35 WPM
  • You must already be legally authorized to work in the US. We cannot support visas for this role. This is a full-time, physical position in Tampa, Florida

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