Customer Care Agent (Swedish)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offer in Swedish

Movinga was founded in 2015 with the ambition to bring the offline and fragmented moving industry into the digital age and change the way people move houses. Through high-quality customer care, a powerful digital platform, and technological advances, we at Movinga set the definition of moving in the 21st century. To achieve our goal we are looking for the best talent in a wide range of professions.

These will be your tasks:

  • Providing an excellent customer experience from start to finish
  • Assisting clients with any questions regarding Movinga and our services
  • Solving problems with initiative and responding to customer queries across multiple channels
  • Maintaining a high level of motivation, enthusiasm and professionalism on a daily basis

You’re offering these qualifications:

  • You are naturally empathetic with excellent listening skills and a pleasant telephone manner
  • You have a strong background in customer service
  • You strive to provide the best experience and you have a customer-oriented mindset
  • You are reliable and have strong organizational skills
  • You enjoy working in a fast-paced, goal-oriented, team-oriented environment
  • You are confident with IT systems: MS Office, Salesforce.com preferably
  • You are fluent in Swedish and ideally Norwegian, Danish or Finnish

We’re offering these benefits:

  • An enriching task, which requires highest precision and variety of tasks in a growing company
  • Our Buddy Programm: your personal mentor will accompany you individually during your onboarding with Movinga
  • Continuing education and competence development through regular training on the job and our e-learning platform
  • A permanent contact person from the team who will take care of your well-founded training and further development
  • Working in an international team and in a very motivating and dynamic working environment
  • A new office in the heart of Berlin with social area (large fully equipped kitchen, table tennis, table football and sofas), fresh fruit and various drinks
  • Various benefits on online platforms and in fitness studios
  • Our legendary company parties and regular health campaigns

If you want to be a part of a young, dynamic company with a unique team-culture, then we are just the company you are looking for.

 

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