Customer Support Agent (Spanish)

Where: Miami (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Please note that the Uber Expert position is an hourly customer support role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.

What You’ll Do

  • Deliver 5-star, in-person support to drivers and delivery people
  • Help drivers sign up and learn about all of the tools they need to be successful on the Uber platform
  • Help existing drivers troubleshoot any issues they experience (i.e. a delayed payment)
  • Stay on top of new Uber policies, procedures, and programs that affect drivers
  • Work with the Driver Operations team to make our support processes even better
  • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

What You’ll Need

  • You have some combination of retail, sales, client-facing, and/or customer service experience
  • You’re comfortable learning and adapting to new technology
  • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
  • You are willing and enthusiastic about selling our product to potential drivers
  • You’re a patient teacher and have a passion for empowering others
  • You’re able to quickly and efficiently problem solve and troubleshoot – if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight
  • You’re proficient in Spanish and English

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