Customer Support Specialist (Arabic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

Responsibilities
  • Daily handling of assigned customer cases from clients
  • Close cooperation and regular meetings with Analytics Quality Assurance
  • Become a technical expert on Socialbakers’ products in order to successfully respond to all customers’ and users’ issues
  • Participating in the meetings to help with the process improvement, to point out those cases that are recurring and to suggest/find solutions
  • Cooperating with other departments, especially with sales and engineering teams
  • Sharing the knowledge with colleagues in the support team

Skills & Qualifications
  • Any previous customer-facing experience (preferably technical/IT client support)
  • Native Arabic language
  • Advanced level of English (for daily communication with foreign clients, mostly by e-mail)
  • Ability to multi-task and prioritize
  • Ability to work independently
  • Good organization skills with strong attention to detail
  • Being diligent about the documentation of customer resolutions
  • Team player, outgoing and friendly personality
  • High level of enthusiasm and customer focus
  • The desire to meet and exceed measurable performance goals
  • The technical aptitude to master our CRM tool and products

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