Customer Experience Specialist (Italian)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Required skills:

  • MUST have advanced command of spoken and written Italian & English language (level C1 or higher according to The Common European Framework ) 
  • 1-2 years of working experience is preferred but fresh grads are also welcome to apply
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, weekends and public holiday(s)
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality

 

What we offer:

  • Full time contract
  • 5-day work week
  • Competitive salary
  • 2-4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.