Technical Support Specialist (English)

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Love saving customers’ day by solving their tech problems?

Hate when you have a great idea to improve the customer support process, but nobody cares?

As our Technical Customer Support, you’re responsible for helping our clients with their tech-related issues by locating the source of their problem and fixing it when possible and helping them to achieve perfect reports with Supermetrics tools. You’ll also have a chance to actively improve our customer support processes in a very relaxed and supportive atmosphere, while enjoying the great benefits that come with the job.

Your skills include:

  • Strong English skills (verbal and written)
  • Solid background in IT-support (3+ years of experience)
  • Tech-savvy mindset
  • True enjoyment in helping customers
  • Experience in report building (BI-tools/Google Sheets/Microsoft Excel)
  • Logical thinking on problem solving

We also value:

  • Experience in online marketing and/or report building
  • IT or Marketing degree
  • Proactive and innovative approach
  • Experience in PHP and/or API integrations

Why join us?

  • Work in a truly international environment with 20+ different nationalities in our super close-knit team and 99% of our customers around the world
  • Learn, grow your skills and navigate your own career in a high growth company
  • No strict hierarchies, no vicious boss
  • The best office location in the country, right in the heart of Helsinki
  • Awesome co-workers, lunch benefit, unlimited office snacks, team events and more

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