Customer Support Agent DK-FI-NO-SE

Where: Brighton (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Danish, Finnish, Norwegian, Swedish

Job Description

Do the right thing for our customers, our company and your career.

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

 

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

 

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

 

If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the position with American may be an ideal fit for you.

 

In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us. The role also involves back office tasks such as mail correspondence and cases from our external and internal customers and customer facing service. This role is part of a multilingual team and with an array of varied tasks and responsibilities.

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

You’ll do more than the expected. You’ll do the unexpected.

Do you have what takes to build a career here?

  • Customer service experience with exceptional listening and relationship building skills
  • Ability to speak either Nordic language in Finnish, Danish, Swedish or Norwegian
  • Strong written and verbal communication in the languages as shown and English
  • Willingness to work shifts
  • Ability to work in a fast paced metric driven environment
  • Proficient at multitasking and navigation in a Windows environment

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