Onboarding Manager (Portuguese)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

What we need

As a Customer Onboarding Manager you will be responsible for ensuring that our SMB customers are onboarded correctly and successfully adopt the Glofox product. You will become a trusted advisor to the customer. We currently need Onboarding Managers that can speak English and Portuguese fluently to support our growing Portuguese-speaking customer base.

In addition you will have the opportunity to identify and close potential up-sell opportunities with existing customers.

The successful candidate will get to work for one of Ireland’s fastest growing SaaS companies. We sell to a global market and this is a great opportunity to operate at an international level.

What you will do

  • Build trust and instant rapport with all new Glofox customers
  • Provide onboarding, training and support for assigned customers
  • Track and monitor customer’s account status and identify any areas of concern
  • Work jointly with Customer Success Managers to develop a Customer Success Plan for nominated customers
  • Collect customer success stories and testimonials from customers capturing business outcomes
  • Identify and take ownership of problems or issues within a customer and work with the customer to mitigate or resolve them
  • Demonstrate product capability, functionality and potential business outcomes
  • Work with our customers and our product management team to identify new features that will make our product more valuable to our customers
  • Maintain customer and product usage intelligence in our CRM

Requirements

What skills you’ll need

  • Experience in customer facing roles for a SaaS or software company desirable but not required
  • Excellent attention to detail
  • Experience in a customer phone based role
  • Experience in fitness related industries highly desirable however not required
  • Candidates with strong Customer Service experience and willing to move into a Onboarding Role will be considered
  • Excellent customer relationship and consultative sales skills
  • Ability to understand how business management software can solve business problems
  • Commercially astute
  • Strong negotiation skills
  • Fluency in reading, writing and speaking English and Portuguese

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