Customer Success Manager AR-DE-FR

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic, German, French

Our ideal candidate will have:  

  • At least 3 years experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically complex accounts and/or Enterprise market customers in a fast-paced SaaS environment
  • A mind for technology – we’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • High levels of organization in your workflows – you understand what it means to own a customer portfolio and to prioritize and manage your time efficiently
  • A passion for teamwork and collaboration – you’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the Customer Success “brand” across our entire organization
  • The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
  • Exceptional verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Preferred languages : English, French, German & Arabic

Position Expectations:

  • You build active and meaningful relationships with customers, working closely with other MongoDB stakeholders, while strategizing on accounts across different industries
  • You lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
  • You promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
  • You are able to successfully identify and mitigate risk of churn
  • You are focused on ensuring high customer satisfaction and referenceability
  • You help to develop and implement best practices, processes, and tools to continually enhance MongoDB’s Customer Success Program

As a Customer Success Manager, you will be successful when you can become a(n):

  • Risk Mitigator – identifying blockers to success and preventing long term churn
  • Personal Trusted Advisor – recommending best practices in order to make the client successful
  • Account Strategist – helping MongoDB see where the customer’s business is going
  • Business Builder – finding opportunities for your customers to adopt new features and open new use cases

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