Sales Operation Specialist (English)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English

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Key Responsibilities

The Sales Support Specialist will be responsible for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement. Activities would include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision, and:

  • Extensive coordination of communications with sales force and cross-functional organizations
  • Providing operational support to maximize sales force productivity and improve Partner / Customer Experience
  • Providing solutions when facing issues and inconsistencies and providing regular feedback & report on activities to manager
  • Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration and contact with peers and direct manager to discuss deals processing issues that affect group
  • Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution

Essential Requirements

  • 1+ year of work experience
  • Fluent communication skills in English (Fluency in an additional language is preferred)
  • Able to manage multitasking and multiple priorities
  • Proactive attitude with desire and ability to develop

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