Sales Operation Specialist (English)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Key Responsibilities

The Sales Support Specialist will be responsible for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement. Activities would include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision, and:

  • Extensive coordination of communications with sales force and cross-functional organizations
  • Providing operational support to maximize sales force productivity and improve Partner / Customer Experience
  • Providing solutions when facing issues and inconsistencies and providing regular feedback & report on activities to manager
  • Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration and contact with peers and direct manager to discuss deals processing issues that affect group
  • Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution

Essential Requirements

  • 1+ year of work experience
  • Fluent communication skills in English (Fluency in an additional language is preferred)
  • Able to manage multitasking and multiple priorities
  • Proactive attitude with desire and ability to develop

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