Customer Success Advocate (Portuguese)

Where: Waltham, Boston (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The role of the Customer Success Advocate is to act as an advisor to our customers.  In this role, you will responsible for helping a portfolio of customers achieve business outcomes and foster greater adoption.  The Customer Success Advocate is responsible for bringing ServiceNow’s best practices, innovations, and capabilities to drive greater business value.

What you get to do in this role:

  • You will own the engagement and drive towards business outcomes for customers in your portfolio
  • Identify key criteria for assisting your customers by leveraging playbooks
  • Evangelize ServiceNow customer success stories and processes
  • You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses
  • Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
  • Ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed

In order to be successful in this role, we need someone who has:

  • BA/BS or equivalent
  • Speaks Portuguese Fluently
  • 2+ years, ideally in a consultative, strategic and analytical customer-facing role
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
  • Drive complex issues through analysis and resolution
  • Thrive in working collaboratively and cross-functionally
  • Excellent written and verbal communication skills
  • ServiceNow accreditations or certifications a plus

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