Order Management Specialist (Swedish)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Swedish

You will make difference by:

  • Handling inquiries via phone, chat and email from from B2B customers and/or internal parties
  • Order management: order entry, price checking, order clearing
  • Complaint handling
  • Coordination of delivery and billing
  • Handling a variety of pre-sales or post-sales service functions
  • Providing assistance to sales functions across EMEA and external customers in different areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
  • Resolving problems by applying established policies, procedures and tactics
  • Encouraging continuous improvement and building customer relationships

Qualifications

Your experience matters:

 

  • Bachelor’s degree is an advantage
  • Excellent Swedish and intermediate English language skills
  • Professional experience in Customer Service/Order Management/Logistics/Supply Chain is an advantage
  • Knowledge of Order Management systems and processes is preferred
  • Basic command of MS Excel
  • Continuous learning skills
  • Proactive attitude for process improvement
  • Improved time management and prioritization skills
  • Excellent interpersonal skills and professional customer-orientation
  • Experience with Business-to-business customers is preferred 

 

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