Customer Service Agent (Swedish)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Swedish

Personality Profile

Well-organised, courteous, reliable and mature, with a strong work ethic. You are a good communicator and can multitask. You have a natural flair for problem-solving. Above all, you really enjoy interacting with people to ensure a high level of customer satisfaction at all times.

 

Job Description

  • Dealing with customer queries relating to all account aspects; Client Verification, Withdrawals, Bets and Bonuses via Live chat and e-mails.
  • Deliver exceptional customer service by resolving queries in the shortest, most efficient time possible. 
  • Acting professional at all times.
  • Ensuring complete customer satisfaction.
  • Escalating any product/ software/ customer/ other related issues immediately with the Team Leader to minimise client-relationship disruption to the best of your abilities.
  • Demonstrate exceptional fluency in your native language as well as English, both written and spoken.
  • Ensuring grammatical errors are checked before any communication goes out to the customer.
  • Demonstrate the ability to learn new technologies/ systems/ applications quickly.
  • Liaising regularly with the Risk and Fraud department, to facilitate players’ monetary transactions.
  • Express a confident disposition; mainly through your writing flow and professional manner, with a strong focus on delivering excellent customer service.
  • Actively and continuously portray strong values for team work, customer service, initiative and integrity.
  • Assist management in ensuring performance goals are met.

 

Essential Experience and Skills

  • 1 year I-gaming experience in a customer support environment would be preferred, although full training will also be given.
  • Minimum typing speed of 30 wpm.
  • Working knowledge of online payment processing is preferred.
  • Experience in using live chat would be an asset.

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