Customer Service Agent FR-HU-IT

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French, Hungarian, Italian

We provide a two-week training programme including systems and product modules, plus ongoing support so that you can provide the best possible support.

 

This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.

 

What you will do

 

Support your colleagues and contribute to a great team atmosphere
Deliver customer support across LiveChat (70%), email and telephone
Guide customers through the desktop and/or mobile devices to assist them in using our services and products
Help to resolve customer queries
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Handle both written and verbal internal communications in English
How will success be measured in this role

 

Customer satisfaction scores
Contact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)
Number of contacts handled
Product knowledge
Team contribution and extra tasks

 

Regular performance reviews with your line manager
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred’s sustainable and responsible growth

 

Your experience

 

Excellent, responsible and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Fluency in English and Russian/French/Romanian/Italian/Hungarian is essential
Good understanding of basic internet and technical concepts

An advantage

At least 1 year’s experience in a customer support environment

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