Customer Fulfillment Representative (French)

Where: Bratislava (Slovakia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

Position Description:
Customer Fulfillment Representative owns the communication with Consumer accounts and is responsible for all Order management aspects.
this person will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Main responsibilities include:

– Proactively managing customer relationship and solving all the customer open queries – like estimated arrival date, supply issues, critical orders, escalation etc.
– Management of E2E process – from Order receipt to Delivery
– Proactively managing  order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place.
– Proactively manage Backlog to ensure orders are fulfilled on time and within SLA.
– Ensures all necessary actions are in place to meet Serviceability KPIs
– Respond to all requests in a timely fashion ensuring that any external/internal communications are on professional  level.
– Take ownership of accounts assigned, deliver excellent customer service, build relationship with the sales and customers
– Out of boxing thinking, look for gaps in the processes and possible improvements, focus on innovative ideas
– Focus on lessons learned and provide recovery proposals
– become Lenovo Ambassador for consumer business in France

Position Requirements:
• Degree or equivalent business experience
• Customer Service experience in multinational environment is a plus
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage)
• English (oral and written) necessary
• French  (oral and written) necessary
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Good team player
• Ability to learn and adapt
• Ability for analytical thinking
• Ability to work in stress

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