Customer Success Manager DE-ES-PT

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish and Portuguese

The opportunity: 

Due to explosive growth in our EMEA markets, we are expanding our Customer Success team in Dublin! We are looking for exceptional Customer Success Managers to onboard, train, and proactively drive adoption with our customers. You will delight your customers with superior customer service, you focus on creating a positive customer experience, and you are an advocate for them internally. This is a fabulous opportunity to join a company that’s a leader in the space, and early enough to make a daily impact!

 

You will:

  • Partner with the Commercial Sales team to ensure a smooth transition and on-boarding experience for new customers
  • Proactively build relationships with customers to achieve adoption, loyalty and revenue growth
  • Act as an advisor to customers to ensure they’re leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
  • Identify growth opportunities within named accounts and ensure high renewal rates

 

Requirements: 

  • 3+ years in a Customer Success or Account Management role in the SaaS space, with responsibility for up to 120 SMB/Enterprise accounts
  • Ability to negotiate commercial contract terms and overcome pricing objections for Renewal/Upsell opportunities
  • Experience in the B2B tech space or with subscription based software preferred
  • Fluent in German
  • Nice to have: Fluency in Spanish/Portuguese

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