Customer Support Agent DE-FR

Where: Bologna (Italy)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German or French

Why you’ll like working here:
1. Customers love our service and tell us all the time!
2. We offer flexibility in your work day.
3. We work at a sustainable pace to foster a non-stressful work environment.
4. We enjoy monthly team outings at local breweries and restaurants.
Job description
Respond to customer inquiries via email in a clear, concise and comprehensive manner. We only provide support via email and social media (primarily Twitter) so it’s imperative that you have exceptional writing skills.
Responsibilities
1. Respond to customer inquiries via email in a clear, concise and comprehensive manner.
2. Assist and engage with customers on social media (mainly Twitter and Facebook).
3. Assist in writing and maintaining FAQs.
4. Suggest opportunities to make customers happier to our product team.
5. Suggest opportunities to improve the quality and efficiency of our customer service operation.
Requirements
1. Must be in the Bologna area.
2. Fluent in English.
3. Excellent written communication skills (be clear & concise).
4. Familiarity with Italian, German and French is helpful, but not mandatory.

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