Customer Experience Specialist (English)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

When you’re not catching zzz’s, this is what you’ll do

  • Act as the voice of Casper on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages
  • Sell products to customers using detailed product and industry knowledge
  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our product doesn’t go 100% as planned
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
  • Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within the industry
  • Ensure to keep up the Casper CX standards and processes

Our dream candidate…

  • Has proven experience in sales or customer loyalty development from a customer-centric organization
  • Has superior written and oral communication skills in English
  • Has demonstrated mastery of some complex product and ability to quickly master new ones
  • Has a “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception
  • Has strong people skills — is friendly, empathetic, a good listener, and is invigorated by constant personal interaction
  • Is a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
  • Loves sleep!

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