Operations Specialist (Spanish)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

What You’ll Do

    • Support Bird riders, chargers, and community members to address their needs
    • Interface with our city teams to ensure we adhere to regulatory service expectations
    • Gain user insights to develop and implement scalable solutions, providing best-in-class support
    • Flag and escalate user sentiment on our product to the appropriate cross-functional partners
    • Collaborate with cross-functional partners to improve and streamline our processes
    • Educate and build loyalty among new users
    • Analyze and improve complex workflows to operate more effectively
    • Detect and suggest areas for improvement in all areas of your role
    • Partner with US counterparts on global solutions for the Support Org
    • Be a passionate advocate for Bird riders, chargers, and community members to internal stakeholders

What You’ll Need

    • Solid writing and communication skills
    • Ability to troubleshoot and solve problems creatively and efficiently
    • Desire to build process and programs that scale globally
    • Proven ability to be a positive contributor in a team environment
    • Able to flourish in an ambiguous, high growth tech environment where change is constant
    • Customer oriented: You have a passion for helping and empowering others
    • Technology enthusiast: Mac literate and comfortable using new technologies (apps, devices, programs)
    • Full-time, 40 hours/week, some weeknights and weekends may be required
    • Fluency in English and Spanish is a must

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