Customer Engagement Representative DE-FR

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German or French

ROLE SUMMARY:
We’re looking for bright, upbeat team members to be the front-line of our brand. Strong relationships with our Members is our lifeblood, so we only want the best.

Ideal candidates will have superb communication skills with the ability to compose emails, handle chat sessions, and social media posts courteously, gregariously and autonomously. There are plenty of opportunities for growth so we are looking for enthusiastic problem-solvers to apply themselves in our small team.

RESPONSIBILITIES:

  • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues
  • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors
  • Handle multiple email sessions concurrently
  • Maintain complete confidentiality with customer information
  • Courteously diffuse difficult customer situations and address complex account issues
  • Drive projects which improve support-related processes
  • Complete non-customer facing tasks and/or projects to support Team Leads and Managers in the Engagement department
  • Identify opportunities to retain customers, communicating clearly and effectively to all stakeholders in the organization

QUALIFICATIONS:

  • Native-level proficiency in written and spoken English  are required, good knowledge of German and/or French is a plus
  • Bachelors preferred
  • Ability to work independently with minimal supervision in a noisy, fast-paced, high-volume environment with excellent attention to detail
  • 1-2 years of experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred
  • Strong computer skills, proficient in Microsoft Office suite
  • Reliable attendance and willingness to work long hours when needed

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.