Customer Support Specialist (German)

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German


You are

  • native in German and have excellent English skills
  • Friendly, positive and outgoing
  • A team player and a self-starter
  • Passionate about Customer Support and you take a genuine interest in Customers
  • Comfortable with using multiple customer support tools
  • Interested in Fintech and the Banking Industry
  • A problem solver, and you work well under pressure
  • You have 3+ years experience working in Customer Support
  • You have experience of working to improve the support experience for customers
  • You can start soon and you are able to work in Helsinki, Finland
  • Comfortable working in different shifts

Considered as plus:

  • You understand how banking works in Germany
  • Experience from the Finance Industry, such as accounting, bookkeeping, invoicing and compliance
  • Previous experience working with micro entrepreneurs
  • Previous experience working in technical support
  • Previous experience working as a customer service development manager
  • You have experience in working with Zendesk or with similar tools

Your role and responsibilities

  • You are an essential part of the Holvi Support team, helping our customers with daily support issues via chat, email and phone
  • You support operations team in customer communication
  • You share the challenges our customers have with the rest of the Holvi team
  • You are willing to incorporate sales and research techniques into customer calls when needed
  • You are willing to work both morning and evening shifts

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