Customer Success Scientist (English)

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Role and responsibilities: 

  • Customer on-boarding and training both remotely and on-site for the Aiforia Create tool
  • Provide online technical support and troubleshooting for customers using Aiforia’s different products and services, such as Aiforia Create
  • Timely and accurate response to customer inquiries
  • Plan, create and maintain technical resources and tutorials for customers, such as e-learning materials

Required Qualifications and Skills:

  • At least a Master’s Degree in a biological or medical scientific field (i.e. pathology, biology, bio-IT)
  • 2+ years related experience
  • Strong analytical and problem-solving skills
  • Excellent written, oral, and presenting skills in English with ability to convey complex technical details
  • Customer service mentality and a desire to work with multifunctional teams globally, learning and sharing new insights and best practices
  • Enthusiastic attitude and highly motivated to work with software and AI
  • Ability to travel approximately 20% of the time

Desired Qualifications and Skills: 

  • Proven pedagogical skills: either experience in customer support or in teaching and training
    • This experience would preferably be in helping a user learn a new product, instrument, or software
  • Programming experience
  • Experience in computational image analysis (i.e. ImageJ) in histopathology, radiology
  • Knowledge of and some experience with data analysis and visualization tools (i.e. Spotfire, R)

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