Sales Officer (Spanish)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible of handling sales, customer on-boarding and document verification of a loan portfolio.

  • Actively seeking new sales by executing appointed strategies and instructions;
  • Adhering to the team’s sales targets and deadlines;
  • Collaborate with the Sales team members to constantly improve process efficiency and overall results;
  • Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
  • Understand thoroughly the company’s products whilst ensuring that customers are always presented accurate information;
  • Responding to any customer queries via email, sms and phone;
  • Provide an excellent customer experience;
  • Work closely with other departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
  • Ensure adherence to the company’s Code of Ethics and related policies;
  • Involvement in production of Sales reports;
  • Involvement in training and mentoring of other team members
  • Assist in documentation of the team’s Operational Procedures;
  • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
  • Execute ad hoc tasks as may be requested by the team leader.

Requirements:

  • Higher Education qualification;
  • Excellent command of English and Spanish languages;
  • Essential demonstrable experience in sales of financial products
  • Experience in customer on-boarding and documentation verification processes;
  • Fast learner with a passion for Sales;
  • Excellent communication skills with a results-driven approach
  • Ability to work independently;
  • Good knowledge of Microsoft Office tools (especially EXCEL)

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