Customer Success Manager AR-FR

Where: Bengaluru (India)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic and French

Roles & Responsibilities

  • Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
  • Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through
  • Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
  • Have the passion and drive to exceed strategic and financial targets.
  • Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
  • Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
  • Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
  • Review and propose process improvement that drive client and market penetration.
  • Build business success stories and case studies.
  • Maintaining all information of customer activity within CRM platform.
  • Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
  • Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
  • Develop long-term strategic relationships with key stakeholders.
  • Draft various business reports.

Have you accomplished these qualifications? 

  • A Master’s degree, preferably in business or communications
  • Proficiency in English, with strong written and verbal communication skills
  • 5+ yearsof overall experience, including 3+ years of key account management, business development or other relevant experience
  • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
  • Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
  • Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
  • Ability to make decisions in a changing environment, anticipate future needs and drive results
  • High level of organization and focus and ability to work under pressure
  • Ability to speak French or Arabic would be an added advantage, not a must

Not a must but a great advantage  

  • Experience using salesforce.com or a similar CRM system
  • Experience in the Payments and Banking industry
  • Experience with direct sales for small businesses engaged in cross border trade
  • Experience with data analytics & BI tools

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