Collections Analyst DK-FI-NO-SE

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Danish, Finnish, Norwegian, Swedish

Main Responsibilities/Accountabilities


  • Provides training and coaching for new starters as well as retaining / coaching of existing team members as required
  • Takes ownership of small projects and delivers expected results on time
  • Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy
  • Ensures weekly/monthly collections targets are achieved, flagging possible problems early to the Team Leader
  • Assists in the preparation of management reports in line with Client and Accenture’s requirements
  • Ensures that the collections processes are followed and are in adherence with SOX policies
  • Is proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attends Client meetings to discuss payment performance and addresses issues as required
  • Is flexibility around working hours during client specified key periods (month end)
  • Maintains and updates customer data and aging reports
  • Performs any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process.
  • Takes responsibility for the team in the absence of the Team Leader


Personal Specification

Required Skills/Competencies/Experience


  • 1 years collections or accounts receivable experience in an international environment
  • Strong interpersonal skills both written and oral with very good telephone skills
  • Ability to work on own initiative while in a Team environment
  • Excellent organisational & time management abilities
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Competent in Microsoft Office
  • Ability to establish and maintain key relationships across both Accenture and the Client’s organisations.
  • Stakeholder management
  • Dispute resolution knowledge
  • Fluency in English and a Nordic language: Norwegian, Swedish, Finnish or Danish.



  • Fluency in a second European language
  • Third level qualification will be an advantage but not essential. Relevant work experience will be taken into account.
  • Intermediate Excel an advantage, but not essential
  • SAP and DynamicsAX experience is preferred

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