Customer Success Specialist (Portuguese)

Where: Paris (France)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

OUR OFFER :

We are looking for an ambitious specialist in Customer Success Specialist – Portuguese Market (H/F) to support our growth and join an international team in the heart of Paris. You will be the privileged contact of our owners and travelers :

Owners Management

  • You are the main interlocutor of the owners and manage a portfolio of clients !
  • You implement a pricing and asset availability strategy
  • You develop the profitability of existing properties by identifying areas for improvement
  • You monitor the performance of your properties
  • You work on your KPIs !
  • You help homeowners to get the most bookings!

Travellers Management

  • You answer travelers’ questions to convince and finalize the reservation request
  • You continually test new approaches to get more and more bookings
  • You solve incidents and disputes by having to find solutions to each problem encountered.
  • You share customer feedback and share feedback with the entire team
  • You help travelers plan their dream trip!

Requirements

WHAT WE ARE LOOKING FOR :

You are not a 5-legged sheep? It does not matter, neither do we !

At Homerez we pay a great importance to potential and we love above all diversity in the courses and personalities.

You have every chance of succeeding at Homerez if :

  • You are native-ve or bilingual in Portuguese (required), you speak English (mandatory) and French (preferably)
  • You are ideally from a commercial, tourism or real estate education background.
  • You have a big interessed / first experience in the travel industry
  • You are motivated, hardworking and you love working in a team

Benefits

LES + :

  • You will work in great premises in the heart of Paris at Bourse !
  • You will benefit from the expertise of our team of champions who constantly offers training and who advocates personal development.
  • You will have the opportunity to express yourself freely with the founders / managers and share your ideas.
  • We reimburse a portion of your transportation costs and offer a superb insurance policy, even if our weekly fitness / running sessions should eliminate the need to go to the doctor!
  • “Apéros” and Free Nespresso, what else?

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