Customer Support Advisor (French)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will leverage your product savvy and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.

This role reports into a Customer Support Team Lead and can be based on-site in our Dublin, Ireland office or remotely anywhere in Ireland.

RESPONSIBILITIES

  • Respond to customer-submitted live chat requests in a timely manner
  • Troubleshoot and guide customers through website setup, including identifying system and site-specific website issues
  • Achieve set targets across pace, Customer Satisfaction and quality in email and live-chat
  • Stay up to date on new product features and improvements
  • Identify and communicate system issues to our Product Solutions team
  • Identify non-standard customer experiences and escalate issues, as appropriate

QUALIFICATIONS

  • Fluent in French
  • Must be available for a schedule of 40 hours a week, one that spans weekends and holidays as our customers need us; shifts may include early morning or late night hours
  • Exceptional written communication skills with strong grammar and spelling; fast typist
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Strong reading comprehension skills with the ability to identify the root cause of a problem
  • Familiarity with the Squarespace platform
  • Bachelor’s degree preferred
  • Live chat experience is a huge plus

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.