Customer Support Supervisor DE-Nordic

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German and Nordic languages

Deine Aufgaben

•Motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;

•Be relentless while managing our customers’ issues;

•Assist in building a highly skilled team through participating in daily meetings and hiring decisions;

•Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;

•Monitors contacts to identify areas of opportunity to improve performance and customer experience;

•Analyze data to identify performance trends and opportunities for continuous improvement;

•Work with associates to create meaningful development plans and deliver feedback

•Resolves customer escalations as needed;

•Work with Account Manager to escalate issues.

Diese Qualifikationen bringst du mit

•Must have at least 1 year of leadership experience in a contact center environment

•Must be fluent (C2 level) in one of the following languages (German, Dutch, Danish, Swedish, Finnish, Norwegian, Romanian);

•Good knowledge of English (Level B2 minimum accepted);

•Demonstrated ability to coach, improve performance and develop individuals

•Must be able to effectively communicate (both verbally and in written form);

•Ability to work independently and in a team environment to accomplish a common goal;

•Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities.

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