Where: Cape Town (South Africa)
Extent of Work: Full Time
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Specification Duties will include, but not limited to: • Respond to customer queries by telephone, email and online chats in Spanish Language . • Process and take ownership of all incoming and outgoing contacts in a multimedia environment • Process pertinent information into relevant databases . • Customer relationship building management • Problem solving tasks during shift . • Handle and take full responsibility for customer related queries • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. • Perform extra tasks given by managers / shift supervisors as required. Requirements (Non- negotiable): • Spanish as home/first language essential. • Fluent in English; able to communicate effectively (read, write and speak fluently) • Be available for 24/7 shift rotations.