Customer Service Host (Spanish)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Specification Duties will include, but not limited to:
• Respond to customer queries by telephone, email and online chats in Spanish Language .
• Process and take ownership of all incoming and outgoing contacts in a multimedia environment 
• Process pertinent information into relevant databases .
• Customer relationship building  management 
• Problem solving tasks during shift .
• Handle and take full responsibility for customer related queries 
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. 
• Perform extra tasks given by managers / shift supervisors as required.

Requirements (Non- negotiable):
• Spanish as home/first language essential. 
• Fluent in English; able to communicate effectively (read, write and speak fluently) 
• Be available for 24/7 shift rotations.

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