Bookings Management Agent (Portuguese)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

What You’ll Do

  • Respond, research and resolve incoming inquiries via phone and email in a timely, professional and efficient manner
  • Provide customers with detailed information about our services in order to answer possible questions and create future bookings
  • Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service
  • Maintain a consistent and positive system of communication with both landlords and tenants to encourage open discussion
  • Update and enter information into CRM and other company systems to ensure accurate customer records and information regarding issues in progress and resolutions

What You’ll Need

  • High level in Portuguese and fluent in English and/or Spanish. Other languages are a huge plus.
  • Developed knowledge of all the relevant regional markets.
  • Past experience in a sales, commercial, negotiation role necessary
  • Possess a high level of both verbal and written communication skills. Being super friendly
  • A proven track record of achieving/exceeding individual targets consistently in a commercial environment
  • Customer focus oriented and relationship management skills
  • Effectively and efficiently manage time multi-tasking skills in order to close bookings faster
  • Open minded and well-traveled person with an international perspective as you will be talking with hundreds of people from all over the world everyday
  • Goals oriented and a desire to always be learning

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