Jr Customer Service Representative (German)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What will you do?

  • Performing root cause analysis on customer issues leading to resolution.
  • Follow company processes and procedures to ensure the best outcome for our customers.
  • Solve customer complaints as a priority within agree time.
  • Initiate and coordinate communication with different interface partners on complex topics till final resolution.
  • Prepare reports for the Client

Qualifications

What do we expect?

 

 

  • Very Good English & German – reading & writing
  • Willingness to gain experience in Customer Service (in the client/IT support)
  • Attention to details

Experience/interest in mobility services

 

  • What can we offer:
    • Using foreign language and new technology solutions daily, cooperating with various global Clients.
    • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
    • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
    • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
    • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
    • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
    • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

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