Where: Orlando (United States)
Extent of Work: Full Time
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- Fluency in English and Arabic
- An affinity for offering excellent customer service
- To be comfortable with computers and can quickly navigate between multiple programs at a time
- Availability to work some or all of the weekend
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Great teamwork skills
- Minimum high school diploma or equivalent
- All applicants must be currently authorized to work in the United States. No visa sponsorship available for this position.
What you’ll be doing:
- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience
- Supporting your colleagues with peer learning, and being open to feedback from others
- Positively participating in company events, and in weekly team meetings
- Taking part in new projects and tests that we may need your help with
- Promoting the Booking.com culture.