Customer Support Specialist (German)

Where: Porto (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

ABOUT THE ROLE
We’re looking for a Customer Support Specialist to sit within our support team at our new Porto-based office. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.
What you will be doing:
Providing our users with an outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat
Representing Revolut online at all times
Collaborating with other teams across London, Moscow and Krakow to tackle any customers’ issues
WHAT YOU’LL NEED 
You’ll have flawless English and German language
Empathy and love for helping people
Ability to explain complex issues in an easy and understandable manner
Excellent communication skills
Strong attention to detail and analytical skills
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver
Bachelor’s degree or equivalent
Prior customer support experience
Strong writing skills and great numeracy and IT skills
Multiple languages!

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