Team Lead (Hungarian)

Where: Vienna (Austria)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Hungarian

Responsibilities

  • Continuous education and leadership of a powerful team
  • Acting as counterpart to the manager for Service Operations.
  • Drive and sufficiently understand the solution of technical incidences, contract claims and project management issues – internally or externally – suggest remedial actions and communicate to customer in order to satisfy customers’ needs. If appropriate defend Vestas position and convince customer
  • Being commercially aware of the contract’s financial performance and consequential requirements. This includes informing and escalating cost overruns, requests out of scope and transition to new contracts
  • Ensuring first-class customer service and relationships to increase customer satisfaction and customer satisfaction
  • Being part of relevant Key Account cross functional teams as necessary
  • Implementing and maintaining efficient processes

 

Qualifications

  • German & English language skills mandatory, Czech/Hungarian appreciated
  • Commercial & technical education on a university degree level  – plus proven combined technical & commercial occupation for several years
  • Several years of experience preferably in a complex customer-oriented position, for example in customer service, sales,
  • Project management or contract management/negotiations and claim handling experience
  • Computer literate, MS Office mandatory / SAP/ERP appreciated
  • Driving license B and readiness to travel 35%

 

Competencies

  • Motivated, persevere, reliable and resistance tolerant personality
  • Interpersonal skills / teamplayer
  • Willingness to travel
  • Self organised & stress resistant
  • Customer oriented
  • Problem solver / complaint management / assertiveness / great organizational skills

 

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