Collections Specialist (Spanish)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Responsibilities:

  • Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
  • Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery
  • Maintain and promote a positive attitude while meeting production and quality goals.
  • Display initiative to take on additional responsibilities geared towards professional growth and development.
  • Participating in the PayPal Collections Quality assessment program, including Self-Assessment and Effectiveness testing and monitoring

Competencies:

  • Customer Focus
  • Drive for Results
  • Problem Solving
  • Composure
  • Listening
  • Functions/Technical Skills
  • Flexibility
  • Teamwork
  • Negotiation

Preferred Qualifications:

  • Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment
  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers
  • Strong written (email) communication skills: use proper grammar and punctuation
  • Well-developed sense of urgency and follow through
  • Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office – Outlook, Word, and Excel)

Job Requirements:

  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of PC based internet and software applications
  • Proficiency in external systems and software (The Internet, Microsoft Office – Outlook, Word, Excel)
  • Ability to communicate effectively via email transmission and phone by utilizing proper grammar
  • Well-developed sense of urgency and follow through
  • Ability to develop and maintain professional working relationships with co-workers and peers
  • Ability to make a discretionary decision based on research
  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
  • Possess a disciplined approach to working in a highly targeted environment

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