Customer Operations Engineer DE-ES

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German and Spanish

Job Description

Are you ready to work side by side with future and present Adobe Experience Cloud clients from the pre-sales phase and onwards, with a clear focus on customer success and partnership of Netcentric and Adobe?

  • You will be guiding our clients through the setup of AEM and AC based digital marketing implementations
  • Proposing adjustments to architecture and suggest improvements to processes for improving the DevOps cultural approach.
  • Working on infrastructure setups on-premise, in the cloud or managed services by Adobe. From the lowest level using ssh, configuration management and hypervisor related tools up to cloud infrastructure and CDN consoles.
  • Establish and maintain a trusted advisor position with the client and building state of the art simple solutions.
  • Designing and implementing changes related to web infrastructure such as setting up environments, making needed adjustments for example to Apache configurations and configuring CDNs.
  • Coordinating client requests and interface between the development teams and operations teams where necessary.
  • Documentation of client interaction, changes and various architectural components related to web infrastructure.

Qualifications

Desired Skills and Experience

  • Eligibility to work within the EU
  • Strong verbal and written English language skills
  • Being able to work independently and coordinate with the team
  • Planning and coordination of distributed team members and external suppliers
  • Project planning skills
  • Customer relationship management experience
  • Service management experience
  • Experience with operating application servers and web servers in an enterprise environment
  • Significant experience with the following technologies:
    • Linux
    • Shell scripting
    • Deployment automation tools
    • Apache Web Server and Web applications
    • Cloud environments (AWS, Azure)
    • A good understanding of networking, protocols and the web
    • Experience with CDN (Content Delivery Networks)

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