Techical Support (Portuguese)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Responsibilities:

  • Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
  • Performs customer request/problem identification and follows defined procedures to resolve correctly.
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
  • Develops and maintains knowledge of customer specific business environment
  • Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
  • Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings
  • Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures

Ideal Candidate:

• Fluency in Portuguese and English

• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)

• Verbal and written communication skills

• Listening skills

• Problem solving and analysis

• Customer service orientation

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