Customer Support Specialist (German)

Where: Austin (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Responsibilities

  • Understand the entire online and offline TaskRabbit experience from A to Z.
  • Efficiently address & solve user issues via live channels and email while maintaining & exceeding KPIs for productivity and accuracy.
  • Ability to calmly handle disputes and resolve or escalate in accordance to existing policies and procedures.
  • Clearly walk potential members through the Tasker hiring experience.
  • Troubleshoot, document and communicate bugs and feedback to the leadership team.
  • Stay informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support users.
  • Work cross-functionally to support pre- and post launch activities.
  • Communicate remotely with a team of outsourced agents to provide feedback, handle escalations.
  • Audit and sample outsourced agents work to provide quality assurance feedback.

Qualifications:

  • Fluent in German.
  • At least 1-year work experience in a related customer service field, retail, banking, etc. We’re looking for candidates with great people skills!
  • Technical adaptability in a constantly changing and expanding work environment.
  • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency and helpfulness.
  • Excellent writing skills: You must have a strong command of grammar, spelling and syntax.
  • Problem Solving: Demonstrable experience troubleshooting and documenting replication steps for technical issues and escalating to the appropriate team internally.
  • Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
  • Communication skills: You must speak clearly, calmly and persuasively in both positive and negative situations.
  • Dependability: You are consistently on time for your scheduled shift, follow instructions, respond to management direction and solicit feedback to improve performance.
  • This is a full-time (40 hours/week) position in our Austin office location, requiring you to be available evenings, weekends & on scheduled holidays.

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