Customer Service Representative ES-PT

Where: Maurens Scopont, Toulouse (France)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish and Portuguese

POSITION SUMMARY:

A role with various responsibilities ranging from managing customer orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the commercial team.

 

ESSENTIAL JOB RESPONSIBILITIES:

  • Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
  • Process customer orders in compliance with company policies and standard operating procedures
  • Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
  • Manage customer returns and credit notes
  • Support the commercial team by creating quotes and responding to various requests
  • Maintain pricing (documentation and in the ERP)
  • Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
  • Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction

 

TRAINING RESPONSIBILITIES: (REQUIRED)

  • Complete all assigned training courses in due time

 

Qualifications

MINIMUM REQUIREMENTS:

 

Education and Experience (in years): 

  • Minimum of 3 years’ experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook

 

Knowledge and skills: 

  • Strong written and verbal communication skills
  • Ability to communicate effectively in English. Other languages (Spanish, Portuguese, French, Dutch) are a plus
  • High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
  • Strong focus on driving customer satisfaction
  • Good problem solving and analytical skills.
  • Demonstrating good judgment and initiative
  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
  • Able to operate in a fast-paced environment
  • Should be an outgoing, positive, team player
  • Strong sense of accountability

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.