Where: Rotterdam (Netherlands)
Extent of Work: Full Time
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As a Customer Service Associate you manage the accurate and timely execution of the order fulfillment process for customers in Europe. You are the main point of contact for all customer related issues, you deliver highest quality service to these customers by handling customer requests in a timely and professional manner. This encompasses order receipt, coordination of product and transport availability, timely delivery, handling of customer complaints, up to and including invoicing.
You work proactively with other departments such as Material Planning, Transport Planning, Procurement, Credit, Quality, Sales and Marketing Managers, to ensure timely and accurate execution of these responsible tasks and provide as and when needed operational support to the CSR’s in a backup role. Lastly, you check and maintain the accuracy of Customer Master Data in the SAP system in liaison with the Master Data team.
Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail. You thrive in a multicultural environment and you have at least one signature dish to bring to our yearly Supply Chain International lunch.
- Minimum bachelor’s degree required
- Previous experience (at least one year) in Customer Service and/or Customer Service Administration is preferred
- Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP, SalesForce)
- You are fluent in English and German – written and verbal
- You are eligible to work in the EU