Customer Support Representative (Arabic)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

What you’ll do:

  • Provide excellent client support via email and live chat to enhance the client experience
  • Take ownership of support tickets from start to completion while providing value-added information
  • Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
  • Drive and implement new initiatives to take our support to the next level
  • Contribute to our internal product training sessions and engage with our global Support team
  • Contribute to and quality assure translations of our knowledge base

What should you have:

  • University degree (any discipline)
  • Solution orientated and self-motivated personality
  • Ability to think logically and provide solution-based suggestions
  • Ability to prioritize requests in order to optimize efficiency and team synergy
  • Strong technical aptitude – you are able to quickly learn and implement new technologies
  • The ability to assess and understand a situation and create a sense of urgency
  • Flexibility to work different shift hours
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
  • Outstanding written and verbal communication skills in Arabic and English
  • Experience with ticketing systems like Zendesk and JIRA or similar live chat platforms is a bonus
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