Where: Manila (Philippines)
Extent of Work: Full Time
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Bilingual resource that can provide support and can perform task either in Portuguese and English language.
Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, request for service.
Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management. Will also be tasked to do quality audits and translations.
English and Portuguese communication
Technical Support background a plus