Customer Success Specialist (English)

Where: Manila (Philippines)

Extent of Work: Full Time

Click here to apply in English

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Customer Success Specialist

We are currently looking for a customer success specialist that wants to be a part of and be involved in growing a successful SaaS business. The CS specialist will delight customers with a superb customer experience and will work with a close-knit team based in the Philippines as well as the head office in Sydney. You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.

  •     Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
  •     Drive adoption, full utilization and success of customers to ensure they renew
  •     Work with customers to understand business outcomes they are looking to achieve
  •     Build plans with customers and take proactive steps to ensure they achieve those outcomes
  •     Build superb customer relationships across your portfolio
  •     Work closely with on-boarding CS and sales to ensure customers have a delightful experience during the early stages of adoption
  •     Identify opportunities for further expansion of the account – new services and solutions which could be helpful for their business
  •     Work closely with the technical team to ensure timely resolution of any issues the customer is experiencing
  •     Be an expert in our product, updating customers on new features and educating them on areas where they could get more value
  •     As we scale the business, identify opportunities to improve processes and do things more efficiently

Role requirements

  • At least 1 year experience working with a SaaS company and/or offshore companies
  • Above average English communication skills (both written and oral)
  • Sales and training experience and dealing with international customers
  • Good adaptive skills and versatile
  • Experience with software tools like CRM (ideally Hubspot), online accounting software like Xero or MYOB will be advantageous
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