Customer Service Specialist (French)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

YOUR responsibilities & YOUR impact:

  • Validating orders
  • Processing customer sales orders, free goods, rush orders, and samples
  • Responding to customer inquiries for new and existing orders
  • Customer complaint management
  • Management of customer’s requests in CRM (Customer Relationship Management)
  • Entering/processing credit memos/returns


Qualifications
We would love to hear from YOU, if you have:

  • Native/Fluent level of French: You will be mostly communicating with native professionals
  • Fluent level of English: You will interact with different departments within our organization
  • Previous experience from Customer Service for minimum approx. 1 year
  • Accuracy and attention to detail: You will be responsible for managing precise order details
  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills: previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus
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