Payments Agent (Italian)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Primary Responsibilities

  • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
  • Identify and help minimize the risk posed by fraud patterns and trends
  • Assist users with risk process workflows
  • Identify, recommend and implement process improvements
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
  • Requires professional interaction and communication, both within the Accenture organization and with client contacts.
 
 

Required Skills & Experience

  • Fluent in English and Italian (oral & written)
  • Must have the right to work in Ireland
  • Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred
  • Excellent Problem Solving and Organisation Skills
  • Strong attention to details
  • Self-motivated to work independently, with minimal supervision
  • Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
  • Positive, target delivery focused attitude and experience of a service delivery environment desirable
  • Excellent time management skills and able to proactively and independently manage workload and targets
  • Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
  • Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time
  • Team player capable of proactively learning on the job
  • If you are a recent Graduate with some experience in Delivery environments we want to hear from you
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