Customer Service Agent (French)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

Responsibilities

  • Manage and regularly review case queues & follow-up on open tickets
  • Review issue details and analyze, determine and resolve issues for clients
  • Provide feedback on trends identified in review
  • Have a passion for social media platforms and services
  • Love resolving issues for your customers
  • Ability to diagnose and solve problems facing multiple clients
  • Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
  • Becoming a subject matter expert in the tools & process
  • Providing support and cover for the team lead
  • Leverage user reports corresponding with users pertaining to reported objects and other
  • sources within the online queue.
  • Answer many different inquiries through the online queue.
  • Review user accounts daily to determine whether or not they are spam accounts.
  • Ensure the maintenance of high-quality support and a high degree of professionalism.
  • Candidate will have access to sensitive user data.

Profile Attributes / Skills

  • Fluency in both English & French
  • Strong attention to detail and a self-starter
  • Team player and independent
  • Someone who goes above and beyond on projects A-Z
  • Communicates clearly verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Experienced at using search engines to find information on the internet
  • Familiar with and user of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Excellent Interpersonal & Written Skills
  • Self-starter, can easily adapt to change (new functionality, changing policies)
  • Good problem solving abilities
  • Demonstrated consistent high performance while achieving quality scores and metrics
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